Frequently Asked Questions

Online Orders Questions About Shipping, Returns, and Order Fulfilment

If you are not completely satisfied with your order, we gladly accept returns and exchanges. Kindly contact us within 7 days of delivery if there are any issues. Returns should be received within 30 days of sale and exchanges or refunds are issued once the original item has been received by Evolution Knitwear.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The time I need to prepare an order for shipping varies and is generally 1-2 days. We are not responsible for shipping carrier delays.

Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.

Wholesale Knit Manufacturing Questions About Bulk Orders & Our Ordering Process

No, the time involved and cost of programming, sampling, and prototyping does not allow for cost effective one-off production.

No, we do not do any crochet work.

No, we do not produce intimate apparel items.

Yes, some. We do produce a baby blanket but our machine is limited by width of the needle bed so we are not able to make full sized blankets.

No, we do not offer sweater production.

Yes, on a very limited basis due to the limited availability of machine time for sampling.

Moving a piece from a concept to a production ready piece takes time to program, prototype, sample and get to a production ready pattern. In most cases we find this does not make financial sense for small batch production and encourage our clients to work within our stock patterns.

No, our WHOLEGARMENT equipment is designed to knit seamlessly and comes off the machine in one piece.

No, we are not set up to provide sewing services.

No, we specialize in high quality natural fiber yarns.

We specialize in working with natural fiber yarns, primarily fine grade wool and alpaca.

Yes, we have sourcing available for fine wool, baby alpaca and cotton.

Yes, we can work with your yarn provided it is of the appropriate size, high quality, put up on cones, and free from defects.

No, we are not able to manufacture yarn.

We do not have specific mill that we work with although we have a short list of mills that our customers have had their yarn spun to an appropriate quality standard.

We use either a 2/15 or a 2/16 yarn in our stock portfolio of products.

We run both 8gg and 10gg equipment.

Within our stock catalog of patterns, please plan to work with at least 12 pcs. per color/per style for any wholesale or manufacturing orders.

Yes, any of our patterns can be ordered from our retail catalog.

Yes, we can provide product either unlabeled or sew your label on depending on your label.

Depending on the size of your order, the time of year and our current backlog it can vary from days to weeks. We keep our stock products in inventory and in most cases ready to ship within a day.

Email is by far the best way to contact us so we can efficiently follow up with you. We spend most of our time on the production floor, so it is very difficult for us to stop and take unscheduled calls.