Online OrdersQuestions About Shipping, Returns, and Order Fulfilment
Returns & Exchanges
If you are not completely satisfied with your order, we gladly accept returns and exchanges. Kindly contact us within 7 days of delivery if there are any issues. Returns should be received within 30 days of sale and exchanges or refunds are issued once the original item has been received by Evolution Knitwear.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Processing Time
The time I need to prepare an order for shipping varies and is generally 1-2 days. We are not responsible for shipping carrier delays.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.
Wholesale Knit ManufacturingQuestions About Bulk Orders & Our Ordering Process
If I have a pattern can you make me a sweater?
No, the time involved and cost of programming, sampling, and prototyping does not allow for cost effective one-off production.
Do you do crochet?
No, we do not do any crochet work.
Are you able to produce intimate apparel items?
No, we do not produce intimate apparel items.
Are you able to make blankets?
Yes, some. We do produce a baby blanket but our machine is limited by width of the needle bed so we are not able to make full sized blankets.
Do you knit sweaters or cardigans?
No, we do not offer sweater production.
Do you work with designers?
Yes, on a very limited basis due to the limited availability of machine time for sampling.
Can you create new patterns?
Moving a piece from a concept to a production ready piece takes time to program, prototype, sample and get to a production ready pattern. In most cases we find this does not make financial sense for small batch production and encourage our clients to work within our stock patterns.
Do you do fully fashioned pieces?
No, our WHOLEGARMENT equipment is designed to knit seamlessly and comes off the machine in one piece.
Are you able to sew in zippers, buttons or liners?
No, we are not set up to provide sewing services.
Do you work with acrylic or synthetic yarns?
No, we specialize in high quality natural fiber yarns.
What types of yarn do you work with?
We specialize in working with natural fiber yarns, primarily fine grade wool and alpaca.
Are you able to provide yarn for my project?
Yes, we have sourcing available for fine wool, baby alpaca and cotton.
Can you work with my yarn?
Yes, we can work with your yarn provided it is of the appropriate size, high quality, put up on cones, and free from defects.
Are you able to manufacture yarn from my fiber?
No, we are not able to manufacture yarn.
Do you have a mill you recommend or work with where I can have yarn made?
We do not have specific mill that we work with although we have a short list of mills that our customers have had their yarn spun to an appropriate quality standard.
What size yarn do I need to work on your machines?
We use either a 2/15 or a 2/16 yarn in our stock portfolio of products.
What gauge is your equipment?
We run both 8gg and 10gg equipment.
What is your minimum order quantity (MOQ)?
Within our stock catalog of patterns, please plan to work with at least 12 pcs. per color/per style for any wholesale or manufacturing orders.
Do you ship samples?
Yes, any of our patterns can be ordered from our retail catalog.
Can I buy your products wholesale with either no label or my label sewn on?
Yes, we can provide product either unlabeled or sew your label on depending on your label.
What is your production time?
Depending on the size of your order, the time of year and our current backlog it can vary from days to weeks. We keep our stock products in inventory and in most cases ready to ship within a day.
I do not see a phone number listed, what is the best way to contact you?
Email is by far the best way to contact us so we can efficiently follow up with you. We spend most of our time on the production floor, so it is very difficult for us to stop and take unscheduled calls.
